Cancellations & refunds

Last updated: September 2026

What you pay and when

The delivery fee ($80 for a single delivery, or $300 per month for the weekly plan) is paid online when you place your order. After we shop, we email you an invoice for your groceries at store price plus 20%. Delivery is completed once that invoice is paid.

Cancelling a delivery

• More than 48 hours before your delivery date: full refund of the delivery fee.
• Between 24 and 48 hours before: refund of the delivery fee, less any groceries already purchased for you.
• Less than 24 hours before, or after we have shopped: the delivery fee is not refundable, and you are responsible for any groceries already purchased.

To cancel or change an order, call or text (508) 560-2880 or email edgartowndelivers@gmail.com as early as you can.

Unavailable items

You are never charged for an item we could not find. If you chose substitutions, we replace unavailable items with the closest similar product; otherwise we skip them.

Problems with an order

If something is wrong with your delivery, let us know within 24 hours and we will make it right, either by replacing the item or crediting it on your invoice.

Weekly plan

The weekly plan covers one delivery per week for the month it is paid for. Individual weekly deliveries can be rescheduled with 48 hours' notice. Unused weeks are not refunded, but can be moved within the same month.

Refund timing

Refunds are returned to the original payment method through Stripe and usually appear within 5 to 10 business days.